Delivery

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Frequently Asked Questions & Information about our shipping and delivery options.

  1. International delivery.
  2. Will I have to pay import duty and taxes? Do you offer free delivery?
  3. I have received a faulty item.
  4. I have received a damaged package.
  5. My order status is fulfilled by my order has not arrived.
  6. What happens if I am not available when my order arrives?
  7. My tracking number is not working.
  8. My package shows as delivered, but I have not received it.
  9. I have received an incomplete or incorrect order.
  10. Credit card options. 

1. International delivery.

Our products on guamfood.blog are available via dropship from various production and shipping partners throughout the globe (specifically, China & U.S.A). Products are available for international delivery, which includes the Asian Pacific Islands and United States Territories (Guam). 

International shipping speed after fulfillment takes approximately 10 to 40 days. Please exercise patience while awaiting the delivery of your purchased product! 


2. Will I have to pay shipping taxes? Do you offer free delivery?

You will pay for shipping tax where it is applicable. However, free shipping is possible for certain products when it is available as an option. 


3. I have received a faulty item.

If you have received a faulty or defective item, please contact us at guamfood.blog with the following information:

We will investigate and resolve the issue as quickly as possible so as to cause minimal inconvenience.

  • Order number.
  • Which item is damaged (if your order contains more than one item).
  • A description of the problem.
  • Photos or a video recording to demonstrate the issue, if necessary.

We will investigate and resolve the issue as quickly as possible so as to cause minimal inconvenience.


4. I have received a damaged package.

If you have received a package that has been damaged in transit, please inform us within 24 hours of delivery, so that we can raise a claim with the carrier. To do this, please contact us at guamfood.blog with the following information:

  • Order number.
  • Description of the damage.
  • A photo or video of the damage.

Please do not dispose of the packaging, as we may require it to be returned in order to raise a claim with the carrier.


5. My order status is fulfilled, but my order has not arrived.

Once your order has been dispatched, its status will change to ‘fulfilled’. This means that your order is in transit. If the order has been sent using a service with tracking, please follow the link in your dispatch confirmation email for details of its whereabouts. 

Reiterated from our Terms of Service: If our delivery or installation of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know; we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but have not received. 


 6. What happens if I am not available when my order arrives?

As stated in our Terms & Conditions, under our Delivery & Risk policies: If no one is available at your address to take delivery, our authorized carrier may leave you a note that the products have been returned to our premises or the authorized carrier’s depot; in which case, please use the contact details on the note to rearrange delivery. 


7. My tracking number is not working.

If your order has been sent via a tracked service, a tracking number may be invalid when you attempt to track it. Do not be concerned as it can take up to 12 hours for the tracking number to be registered in the carrier’s system. If, after this time, the tracking number still does not work, please contact us with your order number and other relevant information regarding the issue, so that we can investigate. 

Note: we work with some carriers and shipments based in China and U.K., whom do not always provide an ID tracking number for their orders. Please purchase our products at your own discretion. We are not responsible for independent carriers, as they are separate entities. 


 8. My package shows as delivered, but I have not received it.

We work with several courier partners which provide shipping services all over the world. As soon as your package is shipped and in transit, they are responsible for its delivery. Occasionally the carrier may mark the package as delivered beforehand, and therefore it is possible that the package is due to arrive with you shortly. 

It is also possible that the package has been left with a neighbor, reception or mail room; please be sure to check your post office to see if this is the case.

If you are still unable to locate your package, please CONTACT US for further assistance at guamfood.blog


9. I have received an incomplete or incorrect order.

We work with several courier partners which provide shipping services all over the world. As soon as your package is shipped and in transit, they are responsible for its delivery. 

We are not responsible if the shipping information you have provided is not accurate, complete or current. Please keep your shipping & credit information updated and accurate before purchasing our products.

If your order has never arrived, and your shipping information, credit card or paypal information are up-to-date, we will provide a refund for your purchase within 3 to 5 business days. Please contact us at guamfood.blog


10. Payment Options: 

 Credit card payments are expected via PayPal, which offers guests to pay via all major credit cards, including: Visa, Master Card, American Express, and more.